At LuxeLayers, we take pride in the quality of our products and customer satisfaction. To maintain transparency and fairness, please review our refund policy below:

"Refunds for Damaged Products Only"

Refunds are "only applicable in cases where a product is received damaged or defective"". If you believe your item is damaged, please follow the steps below:

Steps to Request a Refund:

1. "Notify us within 3 days" of receiving your order.

2. Email us at [luxelayers.02@gmail.com] with the following:

* Your order number
* Clear photos and video showing the damage or defect
* A brief description of the issue

3. Once we review and approve your request, a refund will be processed to your original payment method within 5–7 business days.


"What Is Not Covered:"

We do "not" offer refunds or exchanges for the following reasons:

* Incorrect sizing or fit
* Change of mind
* Delayed delivery due to courier issues

Customisation requests not fulfilled as expected (unless defective)

"Please use our size chart and product descriptions carefully before placing your order." If you have any questions before purchasing, feel free to contact us.



"Final Sale Items"

All sale and clearance items are "final sale" and not eligible for refund or exchange under any circumstances, unless the product is damaged.



For any other concerns, our customer service team is here to help.

Thank you for shopping with LuxeLayers.

Shipping Policy

We’re committed to delivering your order as quickly and safely as possible. Please read the details below before placing your order.

📦 Order Processing

• 
  1–3 business days (excluding weekends and holidays).
  
• 
  
  

🚚 Shipping Time & Delivery

Estimated delivery time:

• 
  5–7 business days
  
• 
  7–15 business days (varies by destination)
  

Please note: Delivery timelines may vary due to external factors such as customs delays, weather, or courier issues.

🌍 Shipping Rates

Shipping charges are calculated at checkout based on your location and order weight.

• 
  may be available on qualifying orders (check homepage or banner for current offers).
  
• 
  
  

🚫 Incorrect Address & Missed Deliveries

Please ensure your shipping address is complete and accurate. We are not responsible for:

• Delays or non-delivery due to incorrect address
  
  
  
• Missed deliveries or unclaimed packages
  
  

If a package is returned to us due to an incorrect address, the customer is responsible for re-shipping costs.

❓ Need Help?

If your order is delayed or you need help tracking it, please contact us at:

📧 [luxelayers.02@gmail.com]
Include your order number for faster assistance.

Trust & Guarantee Policy

At [LuxeLayers], we believe in building trust through transparency, quality, and customer-first values. Here's our promise to you:

✅ Our Product Guarantee

• All products are made with carefully selected materials and undergo quality checks before shipping.
  
• If a product arrives damaged or defective, we will offer a full refund—no questions asked. (See our [Refund Policy] for full details.)
  

🔒 Safe & Secure Shopping

• Our website uses industry-standard SSL encryption to protect your data.
  
• Payment is 100% secure through trusted providers like [VISA,AMEX,and many more]
  
  
  
  

🙌 No Fakes. No Compromises.

We don’t cut corners. Every item you see is:

• Exactly as described in the product listing
  
• New and Unused
  
  
• Shipped from our verified wearhouses
  
  

💬 Honest Communication

We’ll keep you updated at every step—from order confirmation to delivery. If something goes wrong, we’ll work with you to make it right.

🤝 Our Promise

We may be a growing brand, but we stand by our values:

• Quality over Quantity
  
  

. Integrity over profit

• Real customer support when you need it
  

Thank you for trusting [LuxeLayers]. We’re here to deliver more than just clothing—we’re here to deliver confidence.